Some Guy
2008-12-06 01:34:52 UTC
I called Sympatico regarding our business BIHS service. I wanted to
confirm the start-date of our 3-year contract, and also to confirm the
details of what happens if we take no action at the end of the contract.
The details being that if we do nothing during the 30-day period after
the contract has ended, then we are automatically committed to another
contract term (3 years in our case).
I told the agent I was probably going to terminate Sympatico service and
switch to another provider. The agent (a middle-aged, Jamaican-sounding
female) didn't really seem to care.
I asked what my options were with Bell/Sympatico, and got several
minutes of confused dialog from her, with lots of references to 6-months
free, other references to 20% discount for a year, free installation,
etc etc.
I asked several times to simply boil it down to what my monthly fee
would be for their best offer for a 1-year contract. I finally got an
answer, which would basically be the same as what we're currently paying
($85 / month).
Bell has been screwing us over the 3-year term by jacking up the price
of the static-IP charge (I think it's something like $20 when it was
originally $5 3 years ago).
Natually, when I asked her to fax me their best offer, that was an
impossible request. They will put nothing in writing.
I believe that I'm looking at $65 / month for the same service with
Teksavvy, but I'll probably have to buy a modem. Any suggestions?
confirm the start-date of our 3-year contract, and also to confirm the
details of what happens if we take no action at the end of the contract.
The details being that if we do nothing during the 30-day period after
the contract has ended, then we are automatically committed to another
contract term (3 years in our case).
I told the agent I was probably going to terminate Sympatico service and
switch to another provider. The agent (a middle-aged, Jamaican-sounding
female) didn't really seem to care.
I asked what my options were with Bell/Sympatico, and got several
minutes of confused dialog from her, with lots of references to 6-months
free, other references to 20% discount for a year, free installation,
etc etc.
I asked several times to simply boil it down to what my monthly fee
would be for their best offer for a 1-year contract. I finally got an
answer, which would basically be the same as what we're currently paying
($85 / month).
Bell has been screwing us over the 3-year term by jacking up the price
of the static-IP charge (I think it's something like $20 when it was
originally $5 3 years ago).
Natually, when I asked her to fax me their best offer, that was an
impossible request. They will put nothing in writing.
I believe that I'm looking at $65 / month for the same service with
Teksavvy, but I'll probably have to buy a modem. Any suggestions?